We value your satisfaction and strive to make your shopping experience with JEYI Innovation Co., Ltd enjoyable. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of receiving your order.
To initiate a return within the 7-day period, please follow these steps:
Contact our Customer Support Team: Reach out to our dedicated Customer Support Team to notify us of your intention to return the product. You can contact us through Contact Us.
Receive Return Authorization: Upon verifying your request, we will provide you with a return authorization number (RMA). Please make sure to obtain this RMA before proceeding with the return.
Package the Item: Safely pack the item you wish to return, including all original accessories, documentation, and packaging.
Return Shipment: Arrange for the return shipment of the product to our designated return address. You will be responsible for the shipping costs associated with the return, except in cases of damaged or defective products.
Inspection and Processing: Once we receive the returned product and confirm that it meets our return policy criteria, we will process your refund or replacement accordingly.
The product must be in its original condition and packaging, with all accessories cand documentation included.
The return request must be made within 7 days of receiving the product.
If the return is due to a damaged or defective product, please contact us immediately upon receipt for further assistance.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund: If your return meets the specified conditions, we will process the refund to your original payment method. Please allow 5 to 7 business days for the refund to reflect in your account.
Replacement: If you prefer a replacement product, we will send it to you once we receive and inspect the returned item.
We are committed to providing excellent customer service and ensuring that you have a positive shopping experience with JEYI Innovation Co., Ltd. If you have any questions or need further assistance, please do not hesitate to contact our Customer Support Team. Your satisfaction is our priority.