Warranty and Registration
At JEYI Innovation Co., Ltd, we take pride in delivering high-quality products that are built to last. We stand behind our products with confidence, and we offer a warranty to ensure your satisfaction and peace of mind.
The product warranty does not cover damage resulting from:
There is no warranty for loss of data; you must regularly back up the data stored on your product to separate media. There is no warranty for a product with removed or altered identification labels. JEYI Innovation Co., Ltd is not responsible for returning to you a product that is not under warranty.
JEYI Innovation Co., Ltd will replace the product with a functionally equivalent replacement product, transportation prepaid. In cases where the issue is determined to be the result of a manufacturing defect or a JEYI product fault, JEYI Innovation Co., Ltd will cover the shipping costs. However, if the issue is found to be caused by the user's mishandling, misuse, or any other factor not related to a manufacturing defect or JEYI product fault, the buyer will be responsible for the shipping costs associated with the replacement product.JEYI Innovation Co., Ltd may replace your product with a product that was previously used, repaired, and tested to meet JEYI Innovation Co., Ltd’s specifications. You are responsible for the importation of the replacement product, if applicable.
JEYI Innovation Co., Ltd will not return the original product; therefore, you are responsible for removing accessories and/or moving data to other media before returning. Data recovery is not covered under this limited warranty and is not part of the returns process. JEYI Innovation Co., Ltd warrants that the replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.
Registering your JEYI product with us is a great way to enhance your ownership experience. By registering, you can:
How to Register Your JEYI Product
Create an Account: If you haven't already, create an account on our website or log in to your existing account.
Product Registration Form: Fill out the product registration form, providing accurate and complete information about your purchased product.
Submit Registration: Click the "Submit" button to complete the registration process.
Note: Product registration is optional, but we highly recommend it to ensure you receive the best possible support and updates related to your JEYI product.
If you have any questions or need further assistance regarding warranty or product registration, please don't hesitate to contact our Customer Support team.
At JEYI Innovation Co., Ltd, we are committed to your satisfaction and ensuring that your products meet your expectations.