Warranty Policy

At JEYI Innovation Co., Ltd, we stand behind the quality and reliability of our products. We are committed to providing you with a satisfying ownership experience, backed by a comprehensive warranty policy. Please review the following details of our warranty policy:

Warranty Duration

The warranty for JEYI Innovation Co., Ltd products may vary depending on the specific product model. You can determine the applicable warranty for your product by visiting the product detail page on our website, referring to the product documentation, or reaching out to our dedicated support team.

Warranty Coverage

This Warranty applies exclusively to new JEYI Innovation Co., Ltd products purchased from authorized JEYI Innovation Co., Ltd resellers, intended for normal use, and not intended for resale.

JEYI Innovation Co., Ltd warrants that covered products are free from defects in manufacturing, except as noted below.

Warranty Registration

Unregistered products typically come with a standard 1-year warranty. However, by completing the product registration within the specified timeframe, you can extend the warranty to 2 years, depending on the product. Please ensure that you register your product promptly to take advantage of this extended coverage. A valid proof of purchase may be required for warranty registration.

Warranty Exceptions

Our product warranty does not cover damage resulting from:

Commercial use
Hardware or software modification or alteration
Usage in unsuitable physical or operating environments beyond product specifications
Improper maintenance
Failures caused by a product for which JEYI Innovation Co., Ltd is not responsible

Please note that data loss is not covered by this warranty. It is the user's responsibility to regularly back up data stored on our products to a separate and secure location. Products with removed or altered identification labels are not eligible for warranty claims. JEYI Innovation Co., Ltd is not responsible for returning products that are not covered by warranty.

Warranty Service

In the event that your product requires warranty service, JEYI Innovation Co., Ltd will provide a functionally equivalent replacement product, and we will cover the transportation costs if the issue is determined to be a result of a manufacturing defect or a JEYI product fault.

However, if the issue is found to be caused by user mishandling, misuse, or any other factor unrelated to manufacturing defects or JEYI product faults, the buyer will be responsible for the transportation costs associated with the replacement product.

JEYI Innovation Co., Ltd will not return the original product, so it is the buyer's responsibility to remove any accessories and/or transfer data to other media before returning. Please be aware that data recovery is not covered by this limited warranty and is not part of the warranty claims process.

JEYI Innovation Co., Ltd warrants that any replacement product is covered for the remainder of the original product warranty or 90 days, whichever is greater.

If you have any questions or require further assistance regarding our warranty policy, please do not hesitate to contact our Customer Support Team. Your satisfaction and confidence in our products are of utmost importance to us.